KarndevsinhJhala
Technical and operations manager with 15+ years of experience. I build web apps and dashboards for small businesses, and help teams get their tools, processes and reporting in order.
Ahmedabad, India. Working remotely.
What I do
Build
Internal tools, dashboards, integrations and small web apps. I get a working first version in your hands early and improve it with your feedback. The Kramank page has two live demos.
Set up
Choosing and configuring the business software a company runs on, such as Zoho and similar tools: importing data, setting up users and permissions, writing simple procedures and training the team.
Advise
Consultation sessions to untangle a problem: where a process is slowing down, which tool to pick, whether something is worth building at all. You get a written summary with clear next steps.
Experience
Operations Manager, restaurant POS platform
Led operational redesign and process improvement across business and technical teams, standardised workflows for high-volume service environments, and improved reporting so leadership could see what was happening. Uses AI tools to prototype workflow and feature improvements quickly.
Technical Manager, product development and engineering
Coordinated planning, scheduling, resourcing and deployment across cross-functional teams, managed vendor integrations and partner correspondence, and kept service delivery documentation and reporting in order.
Technical Manager, biometrics sales and operations partner (UK)
Coordinated teams of 20+ across multiple concurrent initiatives, owned documentation, governance and operational reporting, and handled client, vendor and stakeholder communication and escalations.
Technical Support Expert, Dell
Enterprise support and escalation handling for critical accounts, with consistently high customer satisfaction ratings.
Technical Support, TransWorks
Tier-1 technical and customer support for hardware and software issues.
Things I have built
Certifications
- Operations Management Professional CertificateJack Welch Management Institute
- Google Project Management CertificateCoursera
- Agile Project ManagementGoogle
- Scrum Fundamentals CertifiedScrumStudy
- Six Sigma Yellow Belt6SigmaStudy
- AI Product Development: Technical Feasibility and PrototypingLinkedIn
Get in touch
If you have a problem that a small piece of software or a better process could solve, send me a few lines. You will get a reply with questions or a rough estimate.
[email protected]